Frequently Asked Questions

Creating your custom phone case is easy! Simply click 'Create case' in the navigation, upload your favorite image, select your phone model and case color, and place your order. You'll be able to preview your design before checkout.

We support a wide range of modern iPhone models. When you start creating your case, you'll see all available models to choose from. We're constantly adding support for new models.

Once your order is placed and payment is confirmed, we typically process and ship orders within 2-3 business days. Shipping times vary by location, but most orders arrive within 5-7 business days after shipping.

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location. You'll see available shipping options and costs during checkout.

Our cases are made from high-quality silicone material with a scratch- and fingerprint-resistant coating. This ensures excellent protection for your device while maintaining a premium look and feel.

We use state-of-the-art printing technology to ensure vibrant, long-lasting images. All cases come with our 5-year print guarantee - if your image fades due to manufacturing defects, we'll replace it free of charge.

Yes! Our cases are fully compatible with wireless charging technology. You won't need to remove your case when charging wirelessly.

Our cases are designed to provide excellent protection for your device. The high-quality silicone material and scratch-resistant coating help protect against everyday wear and tear, though they're not designed to be drop-proof cases.

Our 5-year print guarantee covers image fading, discoloration, and manufacturing defects. If your case experiences any of these issues within 5 years of purchase, we'll replace it free of charge. Physical damage from drops or normal wear and tear are not covered.

To make a warranty claim, contact our support team through the Contact page or your dashboard. Provide your order number and photos of the issue. Our team will review your claim within 2-3 business days and ship a replacement if approved.

We want you to be completely satisfied with your purchase. If you're not happy with your case, please contact our support team within 30 days of delivery. We'll work with you to resolve any issues, including returns or exchanges when appropriate.

If you receive a case with manufacturing defects, contact us immediately. We'll send a replacement at no cost to you. This is covered under our warranty policy.

We accept common image formats including JPG, PNG, and HEIC. For best results, we recommend using high-resolution images (at least 2000x2000 pixels) to ensure your design looks crisp and clear on your case.

You can upload any personal image you own or have rights to use. Please ensure you have permission to use the image and that it doesn't violate any copyrights or trademarks. We reserve the right to reject inappropriate content.

For best results, use a high-resolution image (2000x2000 pixels or larger) with good lighting and contrast. Our design tool allows you to preview your case before ordering, so you can adjust and see exactly how it will look.

Yes! When creating your case, you can choose from a variety of case colors to complement your design. The available colors will be shown during the customization process.

You can track your order by logging into your dashboard. Once your order ships, you'll receive a tracking number via email. You can also visit the Track page to check your order status.

You can reach our support team through the Contact page, or by accessing the Help & Support section in your dashboard. We typically respond within 24 hours during business days.

If you need to modify or cancel your order, please contact us as soon as possible. We can often accommodate changes if the order hasn't entered production yet. Contact support through your dashboard for the fastest response.

While you can browse without an account, you'll need to create an account to place an order. This allows you to track your orders, manage your account, and access customer support more easily.